Contact Us

Customer Services Contact Centre by phone:

Call 0161 342 8355

Or use our web chat service on www.tameside.gov.uk  

Click the small blue Chat with us live box.

Staff are available from:
Mon-Wed 8:30am-5pm
Thursday 8:30am-4:30pm
Friday 8:30am-4pm

(excluding bank holidays) 

Customer Services Contact Centre by email:

Emails can be sent to the Customer Services team 24/7 by emailing customer.services@tameside.gov.uk

By post:

Tameside Metropolitan Borough Council
Tameside One
PO BOX 317,
Ashton under Lyne,
OL6 0GS

Tameside Libraries: 

All our libraries have staffed hours during the week to assist customers with face to face council enquiries.
 
Tameside libraries are so much more than books. Each one is not only a cyber-centre with access to PC’s and Wi-Fi but a customer services hub too. It’s the place to go for help and advice in tackling a wide variety of council-related issues.
 
At your local library you can:

• Pay your council tax by card or cheque
• Request copies of council tax bills
• Submit or get a blue badge application form
• Use a PC to apply for housing benefit or council tax support
• Get supporting documents for housing benefit verified
• Hand in documents to be posted/scanned to Housing Benefit or Council Tax
• Pay telecare (card-only) and homecare charges

 
You can also report missed bin collections, order a replacement bin, pick up a bins calendar or request and pay for bulky waste collection (by card).
 
Libraries are also the place to report fly-tipping and street-lighting issues and to request a council service.
 
Check Library Contacts, Hours and Services (tameside.gov.uk) for staffed opening hours of your local library.
 
No appointment is required for services at the library, just arrive during staffed hours.

Booking an appointment with Customer Services:

If you have difficulties accessing any of the services above, or require in depth specialist advice on Housing Benefit and Council Tax issues including help to make a claim, our Customer Service team is available.

To access the service an appointment is required:

• Telephoning 0161 342 8355
• Web Chat at www.tameside.gov.uk
• Email cs.referrals@tameside.gov.uk (24/7)
• Or in person at any library during staffed hours.

Staff are available by phone or web chat:
Mon-Wed 8:30am-5pm
Thursday 8:30am-4:30pm
Friday 8:30am-4pm
(excluding bank holidays)

Book an appointment with other services available at Tameside One:

There are a number of other services that are offered from Tameside One.   

You can find out more about these, including how to make an appointment in the table below (click the table to enlarge)