ICT Information

Index of information

Disclosure Exemptions
Contacts
ICT Contracts
Infrastructure, Devices and Users
Systems
Strategy, Plans and Priorities

Disclosure Exemptions

Having carefully considered the matter, the Council has determined that some details of our IT systems are exempt from disclosure under the following provisions of the Freedom of Information Act 2000. The exemption has been applied where an * is shown.

Section 31 - Law enforcement.

(1) Information which is not exempt information by virtue of section 30 is exempt information if its disclosure under this Act would, or would be likely to, prejudice—
(a) the prevention or detection of crime,

We consider that the disclosure of this information into the public domain could be used in conjunction with other information already available to increase the chances of a successful cyber-attack against the authority.

As this is a qualified exemption we are obliged to carry out a public interest test.

Whilst members of the public are entitled to know what systems the Council purchases using public funds, the Council needs to ensure the integrity of its systems is not compromised. Given the personal and sensitive nature of the data held in our systems and the benefit knowledge of the specific systems would have to an attacker, it is not in the public interest to disclose the information.” Divulging information about our systems setup may facilitate a crafted attack. Knowledge of the specifics of systems (e.g. which O/S is being used; makes and models of firewalls etc.) simplifies the task of an attacker and allows that person to tailor their attack method to suit the potential vulnerabilities of that particular system. On balance we consider that the public interest in the protection of personal data outweighs the public interest in disclosure, therefore this information is exempt under Section 31(1)(a).

Contacts

All contact should be made via the ICT Contacts listed here (Finance Directorate). Please note that consent is not given to add any contacts to mailing or marketing lists.

ICT Contracts and Spending

Please see Tameside's Procurement Website before reading the rest of this information.
ICT Contracts together with expiry dates and values can be found via the Council's Transparency Page. Please note Exemption 43 applies to some items as stated above.
ICT spending over £500 can be found with other Council spending on the Council's Transparency Page.
Schools make their own arrangements for ICT thus the Council does not hold any information about products and services in use by schools.

Infrastructure, Devices and Users

This information is published each year in April and updated every quarter.

For contract information see above.

Please note that information about Operating Systems and Security Products is not provided (see above exemption).

Item	Number Of	Brand
Users/Email Accounts	2775	N/A
Sites covered by WAN	63	N/A
Network Switches (Approx.)	230	*
Wireless Access Points (Approx.)	275	*
VOIP extensions	0	N/A
Laptops	2601	Lenovo
Thin Client	0	N/A
Desktops	238	Viglen/Dell/Lenovo
Tablets	184	Ipad/Lenovo/Microsoft/Panasonic
MFDs	113	Konica Minolta
Desktop Printers	17	Konica Minolta
Scanners	6	Fujitsu
Physical Servers	5	*
Virtual Servers	238	*
Databases	-	*
Operating Systems	*	*
SIP Lines	300	N/A
Analogue lines	2	N/A
Backup solutions	N/A	*
Storage	SAN	*
Security solutions	*	*
Mobile Phones - Fleet Size	1805	iPhone/Samsung
Mobile Phones - Voice & Data	1491	iPhone/Samsung
Mobile Phones - Voice Only	218	iPhone/Samsung
Mobile Phones - Data Only	96	iPhone/Samsung

Systems

Please note that information about Operating Systems and Security Products is not provided (see above exemption).

This information is published each year in April and updated every quarter.

For contract information see above.

Area of work	System
Business Intelligence Software	SAP Business Objects
Council Tax/NNDR/Benefits	MRI Revenues & Benefits (Formerly Capita One – Revs & Bens)
Complaints	iCaseworks
CRM	N/A
Document Management Solutions	If a solution is available within a Line of Business System that will be used, otherwise NEC Document Management (Formerly Northgate Information@Work) or SharePoint.
Education	MRI Education (Formerly Capita One - Education)
Elections	Electors eXpress
Finance	UNIT 4 ERP
Food Hygiene	IDOX Uniform
GIS & Mapping Services	ArcGIS
Highways & Transport	Symology & Tranman
IT Service Management & Helpdesk	Freshservice
Legal Case Management	Iken
Libraries	Spydus
Licensing and Compliance	IDOX Uniform
Parking	Sidem
Payroll	Midland iTrent
Planning	IDOX Uniform
Public Health & Wellbeing	DCRS
Public Protection	IDOX Uniform
Social Care - Adult	LAS
Social Care - Children	LCS, FIS/Synergy, Charms
Waste Collection	In House
Waste Management and Environmental Service	IDOX Uniform

Strategy, Plans and Priorities

Please find the latest Digital Strategy, which was approved by the Executive Cabinet in September 2020, by clicking on the link below. The strategy is for the period 2020-25. There are no further revisions to the Strategy unless stated below.

ITEM 6 - Tameside Digital Strategy Appendix FINAL.pdf (moderngov.co.uk)

Please find below the published priorities and plans

2020/21

Budget report to Council – see page 60 – 69
https://www.tameside.gov.uk/TamesideMBC/media/Finance/Tameside-Council-Budget-Book-2020-21.pdf

2021/22

Budget report to Council – see page 66 – 77 https://www.tameside.gov.uk/TamesideMBC/media/Finance/Budget-Book-2021-22.pdf

2022/23

Budget report to Council – Appendix 13 /documents/d/guest/item-8-budget-report-appendix-13-pdf

2023/24

Key objectives and challenges for 2023/24

Alignment of ICT enabling functions to meet the corporate strategy, working alongside departments and services.
Continued development of the Council Digital maturity embedding Microsoft M365 and its enabling functions to improve the experience of both the service user and council staff member.
Digital solutions, interoperability of solutions to remove labour intensive functions or unnecessary cost including paper based working
Continuation of infrastructure enhancements, including deployment of replacement MFDs, upgrading of a further 92 servers to meet 3rd party roadmaps, replacement of aging network and supporting infrastructure.
Cyber Security - Creation of a roadmap to achieve Cyber Essentials Plus aligning the Council to expected accreditations in support of audits and national submissions. Carry out a full Disaster Test, tabletop and event, output: Council and staff improvement plans.
Complete migration of all legacy system, in place maintenance agreements, identified system owners.
Centralised contract management for all system-based services, eradication of unsupported systems and associated risks.
Migration of the IG function to the IT Lead aligning to standards to meeting national obligations
Collaboration with partners to standardise, simply and align services to meet best practices to enhance the Council and the services it provides. Establish TMBC as an attractive technical partner to work with or seek services from.