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Complaints, Compliments, Suggestions and Feedback

 

Tameside Council strives to deliver excellent customer service. The Council delivers a wide range of services and whilst we endeavour to provide a consistent, high quality service, we also recognise that occasionally issues can occur and things can go wrong.

We recognise the importance of listening to any feedback we receive, as this provides a valuable source of information; it lets us know what we are doing well and equally where service improvements can possibly be made.

In most cases, before any issues are considered via the formal complaints process, they must have been highlighted to the appropriate Council service through the service request process. By raising the issue as a service request initially, it allows us the opportunity to resolve the matter quickly and efficiently, so that you can get the service that you want.

Make an Enquiry

Make an Enquiry

Contact the relevant service in the first instance to raise the issue and to give them the opportunity to look into the matter and take any action that is needed.

Suggestions Feedback and Compliment

Suggestions Feedback and Compliment

Provide any suggestions for improvements that can be made to our services, or to provide feedback in relation to a great service you have received.

The Council's Complaints Process

The Council's Complaints Process

Find information about complaints, how the Council's complaints process operates and what assistance this can offer you.

Issues the Council's Complaints Process Cannot Consider

Issues the Council's Complaints Process Cannot Consider

Find information regarding matters that the Council cannot deal with under it's complaints process.

Make a Children's Social Care Complaint/a>

Make a Children's Social Care Complaint

Raise any issues you have relating to the service received from Children's Social Care (CSC).

Make an Adult Social Care Complaint

Make an Adult Social Care Complaint

Raise any issues you have relating to the service received from Adults's Social Care (ASC).

Make a Formal Complaint

Make a Formal Complaint

Raise any issues you have relating to any other Council wide service.

Whistleblowing

Whistleblowing

Express any concerns you have about potentially illegal, dishonest or illegitimate practices that may involve the Council.

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