Give your feedback

Tameside Educational Psychology Service has been co-produced with children and young people across Tameside. An important part of co-production is that it is ongoing. Therefore we are constantly asking for feedback on our service. We want to know what children and young people, parents and carers, and practitioners think of our service and how we can make it better. If you would like to provide feedback on our service please fill out the survey below: Tameside Educational Psychology Service Feedback - How did we do? - Google Forms. Alternatively you can contact us on: EPFeedback@Tameside.gov.uk.

We will use this information to improve how we work with children, young people, parents and carers, and practitioners. Our team will meet every half term to discuss feedback and post what we have done with this information on this page.

Feedback from children and young people

Below is a video which explains what we have learnt so far from children and young people and how we have changed how we work:

The link below is our Voice of the Child Strategy – Implementation Document which outlines the changes we have made to our service and what we have got left to change: VOC Implementation Strategy Tameside EPS.December2020

Feedback from schools and educational settings (2020/2021)

As well as our open feedback survey, in the summer term (2021) we conducted an annual service evaluation form which was sent to all schools and educational settings that we work with. The information below highlights some of the areas we are working on as well as some of the positive feedback we have received from this survey.

Feedback received	What we are working on
We have received lots of training requests for 2021/2022 including in the areas of ‘Supporting Loss & Bereavement in Schools’, ‘Emotional Regulation & Emotion Coaching’ and ‘Anxiety & Low Mood’	These areas will be included in the training offer for Tameside schools and educational settings for 2020/2021
Changes to the service request for involvement forms to include parent/carer email address.	This change to our request for involvement form has been made.
Some schools have requested more face-to-face work, however some have requested that we keep virtual meetings as this has been more convenient for staff working from home and for some parents/carers.	Where appropriate and in line with our risk assessments face-to-face work may be conducted. We will also be continuing with virtual meetings as part of our service delivery design.

Additional Positive Feedback:

“Friendly, approachable staff who are skilled and knowledgeable”

“There is clear consistency across the team, the psychologists are very professional and they give individual personalised advice”

“approachability of the team, willingness to be adaptive!

“meeting virtually worked well”

“Thanks for your support during a challenging year”

Children and Young People’s involvement in the recruitment of our team

In 2021 we developed a survey with the youth council which asked children and young people to share their views about what sort of qualities, experience and understanding practitioners in our team should have. We got some really fantastic information that we have used to in our recruitment process for those who wish to work in our team. This includes:

Making changes to our person specification
Adding to interview questions
We are also hoping to have a children and young person's interview panel

We are going to review this process and will update on this page what we are going to do next.
If you would like more information about this project please contact us on: EPFeedback@Tameside.gov.uk

Compliments and Complaints

If you feel your Educational Psychologist has done a good job please pass your compliments onto Claire Jackson, Principal EP Salford and Tameside, email: c.jackson@salford.gov.uk Compliments are always gratefully received and support us to recognise practice you find helpful. We will then be in contact with you afterwards to tell you what we have done following your feedback.

Any concerns or complaints should be directed to your service provider in the first instance. However, in the unlikely event that, following liaison with your service provider, your issues remain unsolved and you are dissatisfied with the service you have received, your complaint should then be directed to: Claire Jackson (c.jackson@salford.gov.uk). Your complaint will be acknowledged on receipt (within 24 hours for email and five calendar days for letters) and we will respond fully / provide an update (if a full reply is not possible) within 14 calendar days in line with the Authorities Customer Care Standards.