Tameside Homelessness Service

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Get advice if you're at risk of being homeless

Facing homelessness is stressful, but the most important thing to do is get advice as soon as possible. There are lots of reasons people may face homelessness, and you don't have to be living on the streets to be homeless. In many cases by taking action and getting advice straight away, your homelessness can be prevented.  

To access instant and tailored advice on housing and homelessness issues click here for AdviceAid

Tell us you're at risk of being homeless

If you have used AdviceAid and still need help, then you can tell us you're at risk of homelessness.  

To report yourself or someone else at risk complete the online portal below.

What you need to know: 

• You have about 20 minutes to fill in each page of this form.
• When you go through the form, don't use your normal 'Back' button to return to an earlier question. Use the 'Previous' button at the bottom of the page you are on.
• Questions marked * can't be left blank.
• To speed up your application, ensure you provide as much detail as possible.
• Please only complete the online portal once. Completing it multiple times will not help your application.
• If you need help or don't have access to the internet, you can get support at your local library. Libraries Home Page - Tameside MBC

To access the portal click here: GMCA Housing Assistance Referral Portal

What will happen after you tell us:

After you've completed the portal, we will contact you as soon as possible to work through your options.

You may be assigned a prevention officer who can explain your options and will work to prevent you becoming homeless. If we can't help you straight away, we might work with your landlord, family or friends, or other agencies.

How to contact us:

The best way to contact us is through the online portal above.  

In the case of an emergency, you can contact us: 

By Email housing.options@tameside.gov.uk

By Telephone - 0161 342 2700

By out of hours telephone - 0161 342 2222

Normal working hours:

Monday to Wednesday: 8:30am-5pm

Thursday: 8:30am-4:30pm

Friday: 8:30am-1pm 

The number of calls the service receives is very high and you will often receive a quicker response if you email rather than call. To contact us by email, please use the above e-mail address. Please be aware this email is only monitored in office hours.

Duty to refer

By law certain public organisations must tell us about people who are:

• Currently homeless
• At risk of becoming homeless in the next 56 days. 

For guidance on the duty to refer please click here: A guide to the duty to refer - GOV.UK 

To tell us about someone at risk of homelessness you can fill out the online portal on their behalf. Just click "Someone else needs help" on the first page and follow the instructions.

 Before you can tell us about someone in either of these situations:

• They must give their consent for you to tell us about them, including their contact details
• They must have chosen Tameside Council as the housing authority they want to be referred to
• You must tell them they may still need to complete a homelessness application.