Help with Social Care from Adult Services
Frequently Asked Questions
- Who can we help?
- How may we be able to help you
- Can you contact Adult Services direct?
- Will we be able to help you?
- Is there a charge?
- Is the service confidential?
- What if you are in hospital?
- How do you contact Tameside Adult Services?
- Complaints, Suggestions, Compliments
- Safeguarding Adults
All videos are in Windows Media Format.
This page explains how Tameside Adult Services can help you live as independently as possible.
We can help adults who are having difficulties with daily living tasks and feel they are losing their independence. This may be due to a physical, sensory or learning disability, or age. We also support carers who feel they need support looking after someone.
Even if you are paying for your own care, we can give you information, advice and support. If you are paying for your own care, you are considered to be "Self funding". If you are a Self funder and not receiving any of our adult care services you are still entitled to help, information and advice about staying in your own home or moving into a care home.
Our Customer Care Officers will be pleased to advise you and can make home visits if necessary. We can provide information in a wide range of different formats and will provide an interpreter if necessary. Additionally, highly trained Welfare Rights Officers are available and can advise you about benefits, allowances and pension entitlements.
We offer advice and information on a wide range of support options including:
- Managing your personal care and daily living tasks
- Help with meals
- Equipment and adaptations to help you live at home
- Disabled Parking Blue Badge Scheme
- Specialist support if you have a visual impairment or are Deaf or hard of hearing
Yes you can contact us direct. If you are contacting us on behalf of someone else, you must have their permission.
Sometimes your GP, nurse or other health professional may contact us on your behalf with your consent.
If you need help, advice or support please talk with a Customer Care Officer. We have staff who speak a range of languages including British Sign Language.
We will always listen and try to help you. To find out whether we are able to offer social care support, we will discuss your circumstances and situation with you. This is called an Assessment. This can be done over the phone or by visiting Stalybridge Resource Centre. Where this is not possible, we may visit you at home.
Once we have assessed your situation with you, we must apply guidelines, called Eligibility Criteria, to see if you are eligible for social care and support.
If you meet our criteria we will talk through all the options with you and your Carer or family. We will always tell you what is happening.
Our webpages on 'Your Assessment and Support Plan' includes further details about the assessment process and how support is planned.
No. We do not charge you anything for the assessment or any information and advice we may give you. However, there may be charges for some of the support options.
Yes. The information you give is confidential and we will only share it with those people who need to know about your situation. We will always ask your permission before sharing that information.
If you are in hospital and are concerned about how you will cope when you leave, contact the Hospital Transfer Service - 0161 331 5173 or talk with the ward staff.
We are open Monday - Wednesday 8.30am to 5.00pm; Thursdays 8.30am to 4.30pm and Fridays 8.30am - 4.00pm.
If you would like to contact us to see if you are able to receive services, please see our contact information at the bottom of this page.
You may like to fill out an on-line enquiry form.
If you need to contact Adult Services outside normal working hours, please telephone 0161 342 2222
Tameside Adult Services is committed to providing quality services. We need to hear from you if you have any complaints, suggestions or compliments about the service you receive.
If you are being abused or suspect that somebody you know is being abused in any way, please do not ignore it. You can report your concerns or worries.
You do not have to give your name and any information will be treated confidentially. We will always respect the wishes and feelings of the person at risk of abuse.