Do you have a complaint, suggestion or compliment about social care services?

Social Care Complaints

• Who can make a complaint, suggestion or compliment?
• How do you make a complaint, suggestion or compliment?
• Will a complaint change anything?
• What will happen when I make a complaint?
• How to make a complaint

Tameside Adult Services is committed to providing quality services. We need to hear from you if you have any complaints, suggestions or compliments about the service you receive.

We use this valuable information to help us improve the services we provide for you. We take all complaints seriously and deal with them as quickly as possible.

Who can make a complaint, suggestion or compliment?

Anyone who receives a service from Adult Services can make a complaint, suggestion or compliment about that service. Also, anyone who has been refused services can complain about that refusal. Your carer, friend or relative can make a complaint, suggestion or compliment on your behalf.

What might you want to complain about?

You can complain about any part of the service you are unhappy about. This may include the quality or the level of service you receive. The complaint must be made within 12 months of the event you are complaining about.

What will happen when you complain?

We find that the manager responsible for the services you receive can sort out most complaints. This manager will look into the circumstances of your complaint and aim to respond to you within ten working days. This response will outline what action will be taken as a result of your complaint. All your complaints, suggestions and compliments will be dealt with in the strictest confidence. In some cases, it may take longer, but we will keep you informed.

What if you are not happy with the response to your complaint?

If for any reason you are unhappy with the response from the manager, you should contact the Complaints Manager. You should contact the Complaints Manager within 20 working days of receiving that response.

How to make a complaint

Make a complaint or compliment via our on-line complaints system or you may like to contact:

Contact Information
Send us a Message	Complaints Manager Frederick House Dunkirk Lane Hyde SK14 4QD  View local map
0161 342 5233
0161 342 5265
Log or Check Progress of a Complaint